Operations


ITS Organizational Chart 
Stategic Plan
IT Strategic Plan Executive Summary | Full IT Stategic Plan
Projects
Status of Major IT Projects

Information Technology Services
Culture and Values Statement

We recognize service is the core of what we do and our priority. As professionals we aspire
to create and uphold a culture of belief, trust, and care for one another. These values and
behaviors are expected so we may best serve our clients and achieve excellence in our work.

Locations and Hours

   ITS Help Desk
Regular Semester Hours of Operation 
The Help Desk and Technology Support Center (Nash Library)
   are CLOSED for walk-in support.

In person appointments will be scheduled as needed to reduce yours and our staff's COVID risk.   

Virtual Walk-in support via Zoom at: https://gannon.zoom.us/j/4306856966 

ITS Help Desk Virtual Zoom Support  Phone Support* After Hours Phone Support*
Monday- Thursday 8:00 AM – 8:00 PM 8:00 AM – 8:00 PM  Available 24 hours per day,
 7 days a week
Friday 8:00 AM - 4:30 PM  8:00 AM - 4:30 PM  Available 24 hours per day,
7 days a week
Saturday Noon to 5:30 PM Noon to 5:30 PM Available 24 hours per day,
7 days a week
Sunday Noon to 8:00 PM Noon to 8:00PM Available 24 hours per day,
7 days a week
 
Some issues may need to be resolved during posted business hours
An on-call Technician is available to respond to system outages or emergencies if needed.
* Phone support is available 24/7 by calling 814-871-7501.
 

 

ITS Major Projects

The status of major projects are closely monitored and reported monthly to several governance groups on campus.  Select the link below to view this information.

Current Status of Major Projects

Staff List

Name Title
Andrews, Matthew Senior Database Analyst
Byrd, Eric Systems Administrator
Patrick Kearney Help Desk Manager
Dell, Tim Enterprise Systems Architect
Duffin, Greg Director of IT Infrastructure
Duffin, Pam Office Manager
Foley, Chuck Senior Telecommunications Technician
Giannelli, Dan Director of IT Client Services
Huber, Dan Instructional Technology Support Supervisor
King, Shelbi Help Desk Technician
Jordano, Mark Associate Vice President
Martin, Joel Senior IT Technician – Ruskin
Morgan Jake IT Technician
Peterson, Will Enterprise Applications Project Manager
Saloum, Ed Systems Analyst II
Simones, Kevin IT Technician
Spence, Kurt Director of Enterprise Applications
Stolarski, Tom Desktop Support Supervisor
Thomas, Heidi IT Technician
Wildfire, Amber Systems Analyst I
Wyatt, Tristan Junior Systems Administrator