Operations


ITS Organizational Chart 
Stategic Plan
2022-2025 IT Strategic Plan Document |  2022-2025 IT Strategic Plan Presentation
Projects
Status of Major IT Projects |
Projects with Strategic Plan Impact 

 

Information Technology Services
Culture and Values Statement

We recognize service is the core of what we do and our priority. As professionals we aspire
to create and uphold a culture of belief, trust, and care for one another. These values and
behaviors are expected so we may best serve our clients and achieve excellence in our work.

Locations and Hours

ITS Help Desk
814-871-7501
Palumbo 3rd Floor, Suite 3000

Regular Semester Hours

ITS Help Desk Walk in - Palumbo 3000 Virtual Teams Support  Phone Support* After Hours Phone Support*
Monday 8:00 AM - 4:30 PM 8:00 AM - 6:30 PM 8:00 AM - 6:30 PM  Available 24 hours per day,
 7 days a week
Tuesday 8:00 AM - 4:30 PM 8:00 AM - 6:30 PM 8:00 AM - 6:30 PM
Wednesday 8:00 AM - 4:30 PM 8:00 AM - 6:30 PM 8:00 AM - 6:30 PM *
Thursday 8:00 AM - 4:30 PM 8:00 AM - 6:30 PM 8:00 AM - 6:30 PM  *
Friday 8:00 AM - 4:30 PM 8:00 AM - 4:30 PM 8:00 AM - 4:30 PM *
Saturday Closed 11:30 AM - 3:30 PM 11:30 AM - 3:30 PM *
Sunday Closed Closed Closed *
Virtual Support via Teams at: https://itsupport.gannon.edu
Some issues may need to be resolved during posted business hours.
An on-call Technician is available to respond to system outages or emergencies if needed.
* Phone support is available 24/7 by calling 814-871-7501.
** Hours subject to change based on staff availability. 

ITS Major Projects

The status of major projects are closely monitored and reported monthly to several governance groups on campus.  Select the link below to view this information.

Current Status of Major Projects

Staff List

Name Title
Andrews, Matthew Systems Support Specialist II
Baney, Malinda Enterprise Applications Project Manager
Baugh, Sara Systems Analyst II
Landis, Steve Systems Administrator II
Duffin, Greg Director of IT Infrastructure
Duffin, Pam Office Manager
Giannelli, Dan Director of IT Client Services
Huber, Dan Instructional Technology Support Supervisor
Jordano, Mark Chief Information Officer
Kearney, Patrick Help Desk Manager
King, Shelbi Senior Help Desk Technician
Landis, Stephen Systems Administrator II
Martin, Joel IT Client Services Manager (Ruskin)
Saloum, Ed Systems Analyst II
Simones, Kevin IT Technician
Smith, Jacob Systems Support Specialist
Spence, Kurt Director of Enterprise Applications
Stolarski, Tom Desktop Support Supervisor
Walls, Robert Senior IT Technician
Wilcko, Michael  Junior IT Technician
Wildfire, Amber Systems Analyst II
Wyatt, Tristan Systems Administrator I