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Categories (13)
Top Q&As: New Students/Guardians
Find answers to top questions in popular categories.
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Teach, Learn & Work Remotely
Instructions and resources to enable you to teach, learn and work.
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Top 5 Q&As: New Faculty and Staff
Answers to the top questions asked by new Faculty or Staff about technology on Campus.
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Network IDs & Passwords
Reset or unlock a Network ID password; Enable a Network ID; Request a new Departmental Network ID; Network ID Creation and Changes.
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WiFi, Network & Servers
WiFi Network Access; Network File Access; Wired Network Support; Off Campus Access Through VPN; Application Servers and Network Services Support
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Email & Calendar
Faculty and Staff email; Outlook; Outlook Web App; Problems Sending or Receiving Emails; Error Messages; Scheduling Appointments; Permission Access; Problems with Attachments.
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Hardware, Software & Printing
Gannon-Owned & Personal Device Support; MS Office 365 for Students; Printing; PaperCut Print Services; Computer Replacement Cycle; Work at Home Resources.
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Sites, Applications & Reports
Colleague, Informer, GUXpress, Blackboard, my.gannon, Novus HR, GUGold, Astra, engageU, StarRez, database requests, etc.
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Classrooms, Labs & Conference Rooms
ITS maintains and supports the technology in over 140 classrooms and 6 computer labs in Erie and Ruskin. Request support, training or a software install. Computer Lab or Classroom Support; Classroom Training Requests; Departmental Technology Support and Training; Virtual Applications
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Communication
Video Conferencing with Teams; Web Conferencing; Teleconferencing; Office phones; Voicemail Service; Cell Phones and Campus TV.
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Audio, Video & Lending
Equipment loans; Equipment setups; Event Space Reservations; Digital Signage/Kiosks; Duplication services.
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Cyber Security & IT Governance
Phishing Email Best Practices; Spyware, Malware & Virus Removal; Antivirus Software; Data Loss or Breech; Lost or Stolen Device; Code of Conduct Policy; Wireless Device Policy.
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Purchasing & Consulting
Hardware & Software Purchases; Office Moves; New Employee Technology Orientation and Setup; CETL Training and Instructional Support Information; Facilities Project Support; Technology Projects.
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Articles (7)
Colleague forms and reports for Section Waitlist and Enrollment information
This article describes how to use Colleague forms and reports to monitor section enrollment and waitlists. These forms and reports are primarily used by academic Deans, Program Chairs, Directors and their staff.
Gannon Job Postings
Gannon University Covid-19 Acknowledgment
Hiring Work Study
NovusHR Web Site
Search Committee Created
Sharing Desktop Permissions (Mac)
Instructions on how to grant permissions to share screen on Macs.
Additional Resources
Popular Articles
How to Register Entertainment Devices on GUWireless
VPN Troubleshooting
Installing: Print-N-Go Printer(s) on Personal Owned Devices (or Gannon Macs)
Installing: Print-N-Go Printer(s) on Gannon Owned Computers (non Macs)
Student Computer Requirements, Recommendations, and Tips
Recent Articles
Top Q&As: Network ID or Password Related
Top Q&As: Printing (PaperCut)
Top Q&As: WiFi - Computer, Phone, Entertainment Device Connections
GUWireless and GUGuest Information
End of Life for Mac Operating System- Upgrade to Supported Version (Personal Computers)
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