LiveSafe - Issues installing or using the mobile app


Having trouble when trying to download, install, or use a function within the LiveSafe mobile app.

More Information

  • The LiveSafe mobile app is available in the Google Play (Android) or the App Store (iOS).

Helpful Links 


Users unable to successfully download and install the app can contact LiveSafe support. Typical response time is within 24 hours. Users can also access a support section within the app to assist with answering frequently asked questions and contains links to contact support mentioned above.

To access this within the app:

  1. Click the three horizontal lines in the top left hand corner. 
  2. Click on Settings.
  3. Click on 'Request LiveSafe Support'.

This page can also be accessed by navigating to this link:

Contact info 

Contact for technical issues or questions:

Company LiveSafe
Support Email
Phone Number 571-312-4645
Support URL


Article ID: 110873
Thu 6/25/20 2:51 PM
Sat 11/18/23 3:34 PM

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This article can be used by clients or technicians in the event someone needs to access the LiveSafe COVID-19 health survey from a desktop instead of the mobile app.