Description
During the sign-in process the user will be prompted for an identification code through provided alternative email, phone number or authentication app. This added layer is designed to be enforced off campus only where most vulnerability can occur. You will not be prompted while on campus.
Multi-Factor Authentication (MFA) is a Microsoft feature that adds another layer of security to protecting your account. Gannon has moved toward MFA because it is more secure account protection for the Gannon Community. Depending on what information you provided when setting up the Self-Service Password Reset (SSPR).
Verification methods:
- Text/call to phone number provided. This could be cell or office phone number.
- Microsoft Authenticator app (requires download of Microsoft Authenticator App on your phone)
MFA relies on two forms of authentication, having the password for the account and having access to a trusted device. When you sign in from outside the Gannon network, you will be prompted for the MFA. If you are connected with the SonicWALL NetExtender VPN, you will still get prompted for the MFA verification. With your Gannon work or school account, there's no way for you to individually turn it off.
Click here to learn more about Microsoft’s Multi-Factor Authentication, from Microsoft’s site.
Resolution
Enrolling in the SSPR:
Click here to check out our KB # 88589 on how to enroll in the Self Service Password Reset (SSPR) or visit the related article attached to this KB.
Updating information:
Click here to check out our KB # 89052 on how to Update SSPR Settings or visit the related article attached to this KB.
How to change default sign-in method:
- Navigate to https://aka.ms/ssprsetup
- You will be prompted to verify yourself with the current verification method
- Select the "security info" from left panel
- Select "change " next to the default sign-in method
- In the drop down select what verification you would like to use and select confirm.
