Microsoft 365 - OneDrive Sign In


Instructions on how to sign-in into Gannon OneDrive account and access files on Windows and MacBook.

Table of Content:


Windows Signing into OneDrive:

  1. Select the “Start” button in the bottom left corner of your screen.
  2. Type “OneDrive” into the search box
    • Under “Best Match” you should see the OneDrive app.
      • Select the "OneDrive app" and you should see this window pop up on your screen.
        •  Enter your Gannon email into the box and click “Sign in”.
  3. Select "next" to continue.
  4. After clicking "next" you will see the window shown below. If you want to back up your desktop or pictures automatically on this device this is the screen where you will select the folders accordingly.
    • The "My Documents" folder will automatically point to OneDrive if you are using a computer that is connected to the domain. If using a personal computer you have the option to choose whether you want the "My Documents" folder to be backed up or not. You can unchecked this option to keep your personal documents separated from your work documents.
  5. After you have selected which folders you do and do not want backed up select “Skip” or “Continue”.
  6. The screen below gives an example about adding files to OneDrive manually, select “Next”.
  7. The following screen talks briefly about sharing documents with others within OneDrive, select “Next”.
  8. The next window goes over the 3 options that OneDrive files can have. Read through and select “Next”.
  9. After that screen you will be asked if you want to download the OneDrive app on your phone. You can skip this step and select “Later”.
  10. The last screen you will see is letting you know that your OneDrive folder is created and ready for use. Select “Open my OneDrive folder”.


Accessing OneDrive Files:

Below is what your file explorer should look like after OneDrive has been set up. To open your OneDrive folder click “OneDrive – Gannon University” in the left pane of the file explorer. 

Note: VPN is not needed in order to access your OneDrive.


Problem with Signing into OneDrive:

OneDrive App Not Opening​​​​​​​:

If when selecting the OneDrive app under "Best Match" in the Windows Search and nothing happens, try the following:

  1. Go to the OneDrive icon located in the System tray at the bottom right of your screen, shown below.
  2. If the OneDrive icon is not there, navigate to and select "Download".
    • Once downloaded, follow the steps above for signing into OneDrive.

OneDrive already signed in:

If when opening the OneDrive app on the best match search it brings up the file explorer as shown below where it says "OneDrive" instead of "OneDrive - Gannon University" like it should. Try the following troubleshooting steps.​​​​​​​

  1. Go to the OneDrive iconlocated in the system tray at the bottom right of your screen, shown below.
  2. Open the OneDrive appclick on the "help & settings" at the bottom right and select "settings".
  3. Under the account tab, select  "unlink this PC".
  4.  Select "Unlink Account".
  5. Once unlinked, follow the steps above for signing into OneDrive.

Signing into OneDrive on Mac:

  1.  If is not already in your Application folder, open the App Store and sign in if required.
  2. Search for OneDrive.
  3. On the OneDrive app page, click “Get” > “Install”. Get
  4. Click “Open”.Open
  5. When OneDrive opens the setup window, enter your Gannon email address and click “Sign In”.  Sign in to OneDrive

  6. The Microsoft SSO password window will open - Enter your Gannon password, then click "Sign in".   SSO Window

  7. Next, you should see the “Your OneDrive Folder” window. Click “Choose OneDrive Folder Location”    Your OneDrive Folder

  8. This will open a Finder window - Click on your Home (username) folder (OneDrive will create its own folder in that), then click “Choose this location”.

    • ​​​​​​​​​​​​​​Click “Next”.

  9. The next screen that shows will be "Files on Demand". Turning on Files on Demand will enable two features:

    • Allow sharing files and folders on OneDrive via a contextual (right-click) menu in the Finder.

    • Turn on "Files on Demand". This will keep all files and folders on the OneDrive cloud server.
              (See the Note below for instructions about how to disable the Files on Demand feature.)   Turn on Files on Demand

  10. Turn on Files on Demand by clicking on "Open Extensions" in the previous screenshot and enable OneDrive Extensions:

    • Click the Finder check boxes to enable them.  Enable Extensions

  11. Click through the windows that follow until getting to “Your OneDrive is Ready for You” and check the box to Open at log-in so my files sync automatically”.  Open at log-in option

  12. In that same window, Click Open OneDrive Folder”.

  13. Your OneDrive folder should then open and you should see your files and folders begin to populate.

  14. If you didn't check to open OneDrive at log-in in step 11, in the top menu bar, you should see the OneDrive cloud icon: click it and then click "Preferences". 

  15. Check the box to "Open at Login".

Note: If you will be offline and need to access your OneDrive files, you will need to disable "Files On-Demand" (the setting is found in OneDrive Preferences). This will download all files and folders to your device and will take up much more space on your computer/laptop. Also, if you encounter syncing problems, try clicking "Turn Off Files on Demand" to see if that resolves the issue. 


Article ID: 123767
Wed 1/6/21 2:02 PM
Sun 7/30/23 5:30 PM