General Questions:
Q: Will our phone numbers be the same?
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Phone numbers will be the same and 4-digit dialing on campus will still be available.
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During the migration, 10-digit dialing will be necessary until everyone is migrated.
Q: How do others outside of Gannon or with a mobile phone without Teams call us?
Q: How can we schedule a meeting from within a Teams chat?
Q: Will we be provided with headsets to replace our old phones?
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Yealink teams certified headset will be provided to all who want one.
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If you want to use an existing solution (Air Pods, external speakers, Bluetooth headset, etc.), that is acceptable, too (limited support provided).
Q: If we aren't available, or your computer is off, will the voicemail come to our Outlook or Teams?
Q: How do I set availability?
Q: Are there settings in Teams to only receive notifications and calls during a certain time and day?
Q: How are calls handled on my mobile phone and data plans?
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All calls are processed over the Internet in the same way you may receive email on your mobile device.
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Additionally, phone calls received through teams do not go through your mobile phone number. The caller is not seeing your mobile phone number.
Q: Can I still make international calls?
Q: How can I transfer a call and request colleague consultations?
- When you're in a call, select more actions > consult then transfer.
- Details from Microsoft are here.
Q: What if I have a M365 Teams account from another organization outside of Gannon. Can I have access to both?
Q: What about the server and Internet stability?