Outlook Username & Password Prompt

Description

Outlook prompting for password; This prompt can occur if the account becomes locked, if the password has expired, or if the password was recently changed.  Signing in to Microsoft for Authentication may also be needed.


Resolution/Troubleshooting 

Step 1: Restarting

Step 2: Clearing Credential Manager

  1. Close Outlook.
  2. Open Credential Manager (in the Windows Start Menu, start typing "Cred" and Credential Manager should show. It can also be found in the Control Panel.)
  3. Under Windows Credentials, select and remove each credential.
  4. Restart the laptop/computer to completely remove the saved credentials.
  5. Open Outlook.
  6. It is possible that you may be prompted one last time.  If so, then enter the information and close and re-open once more.

Step 3: Check security settings

Still getting prompted?

  1. Go to File and click on Account Settings 
  2. Choose Account Settings 
  3. Double-click their email account 
  4. Click the More Settings button. 
  5. Click the Security tab 
  6. Remove the checkmark in "Always prompt for user name and password." 
  7. Click OK, Next, and Finish.
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Details

Article ID: 43656
Created
Wed 12/6/17 3:49 PM
Modified
Sun 4/21/24 6:36 PM