Common issues for printers in the computer labs include:
- Out of paper
- Out of toner
- Paper jam
- Tray Jam
- Print queue issue
- Fuser error
If an ITS computer lab printer is out of paper, then ITS will refill it. This includes Z 130 and P 2023.
Our agreement with ComDoc, the printer vendor that supports our network printers, is that replacement toner will automatically be ordered once the toner level reaches 20%. ITS will install replacement toner for the three ITS computer labs.
If the issue reported is related to a jam, or something physically wrong with the printer, then ComDoc should be contacted using the number on the front of the printer, 1-800-321-4846, and the asset tag (E.g., 869657) on the front should be referred to.