Printing: "Hold for Authentication" Error on Macs

Description

Getting the error "Hold for Authentication" or "Waiting for Authentication" when attempting to print while using a Mac device.

More Information

•  You have to be connected fully to the GUWireless network to print.

• There are few common reasons that users get the "Hold for Authentication"or "Waiting for Authentication" error.

  • Not Removing the Mac profile user name when the printing login prompt appears.
  • Not getting the printing prompt to pop up, due to saved passwords.
    • The "Holding for Authentication" error message on MAC is almost always caused by a password issue. 
  • Not connected fully to the GUWireless network
  • Account locked out.

Helpful Links 

• Account Locked?: https://accountmgt.gannon.edu

Resolution/Troubleshooting 

1. Check Internet connection: make sure that you do not need to run the FortiNAC scan by going to connect.gannon.edu or loading a non-Gannon site.
2. Getting prompted for login credentials: Make sure you are entering your Gannon Network ID and password - NOT your Mac profile user name and password (Your Mac profile name is often auto-filled) when the printing prompt appears.
3. Not getting prompted for login credentials:Do you save your passwords? If you're still getting the error after using your Gannon credentials, the following steps should resolve the problem:
   • Click the magnifying glass to the right of the clock in the OS X Menu Bar to open Spotlight.
   • Type in "Keychain"
   • Open the "Keychain Access.app"
   • Search "All Items" for "print-n-go" and search for "Gannon"
     • Delete the saved password for print-n-go or any any Gannon sites that changes once a year (365 days)
       • Unable to delete saved passwords from Krychain?
   • Restart your MacBook if you still get the "Hold for Authentication" error.
4. Account locked out:
   • To check if your account is locked, try signing in to https://my.gannon.edu (If on campus, try signing in on a private incognito browser)
     • If you're unable to sign in to https://my.gannon.edu your account may be locked.
       • Click here to visit our KB: 57004, "Account Locked Out" to see your options for unlocking your account.
   • Still unable to print and your account continues to get locked out, click here to check out our KB: 43702, on cached passwords or visit the KBs in the related articles section linked to the right to learn more.

Unable to delete saved passwords from Keychain?

Option 1: Update the saved password

• Navigate to the Keychain Access app 
  • Find the saved password in question and double click to bring up the info on the saved credential 
  • Check the show password box and enter the computer password 
    • Once shown, type in the new password and hit save changes

If it does not let you change the saved password, move to option 2

Option 2: Hit refresh on the print job in the print queue on MacBook to re-enter password 

Option 3: Reset the Keychain 

• Click here to visit Apple's site about how to reset your keychain access.
  • Note: Resetting the Keychain will clear all saved passwords.