Description
Gannon University employees who use an Ellucian product (Colleague, CRM Recruit, ISSM, etc.) can request an Ellucian Support Center account. The Ellucian Customer Center is your one central location for accessing all of your Ellucian support solutions.
More Information
Your Customer Center account provides access to important resources such as:
- Community discussion forums
- Knowledge base articles
- Enhancement Ideas
- Support (with proper permissions)
- Documentation
- Training and software downloads (with proper permission)
Instructions
How to Request an Account:
- Navigate to https://www.ellucian.com/customer-center
- Select the Sign-Up option
- Follow the prompts to set up an account using your Gannon University (@gannon.edu) email address
- Once verified with Gannon, you will receive an email that looks like this:
How to Request Authorization to Create Cases:
Each institution provides a list of "authorized support callers" to Ellucian. Ellucian does not determine which users at an institution are authorized support callers, rather that decision is made by the institution itself. Users with authorization can submit cases for the Ellucian Action Line to investigate.
- Submit a TeamDynamix help desk ticket with your Ellucian user name (which should be your gannon email).
- The Enterprise Applications team will submit a request on your behalf.