Description
Each Office 365 Outlook user is able to send one email to 1000 recipients at a time per hour and can send to 10,000 recipients per day. This is a prevention within the Office 365 service to limit and reduce spam. These settings are not changeable per Microsoft's Email Policy. The definitions of the different limitations are explained in detail below, along with our policy if blocked for spamming by Microsoft.
More Information
- Sending email with large email attachment. There is a 150 MB file size limit for both incoming or outgoing Emails. This is the total size of the email, not just the attachment. The size restriction is for Faculty, Staff and Student email accounts.
- If the attachment is larger than 150 MB, it can be broken down into multiple parts and sent separately
- Not receiving an Email with a large attachment? Contact the sender and ask if the attachment can be broken into smaller attachments and sent separately.
Resolution/Troubleshooting
Sending limits
Sending limits apply to the number of recipients per day, number of messages, and number of recipients per message that a user can send from their Exchange Online account.
Note: For distribution groups stored in the Contacts folder of a mailbox, the members of the group are still counted individually.
Recipient rate limit
To discourage the delivery of unsolicited bulk messages, Exchange Online has recipient limits that prevent users and applications from sending large volumes of email. These limits are applied per-user to all outbound and internal messages in total each day
Note: Exchange Online customers who need to send legitimate bulk commercial email (for example, customer newsletters) should use third-party providers that specialize in these services.
Recipient limit
This is the maximum number of recipients allowed in the To:, Cc:, and Bcc: fields for a single email message per hour.
Note: In a personal distribution list, each recipient is still counted separately.
Message rate limit
Message rate limits determine how many messages a user can send from their Exchange Online account within a specified period of time. This limit helps prevent overconsumption of system resources by a single sender. If a user submits messages at a rate that exceeds the limit via SMTP client submission, the messages will be rejected and the client will need to retry.
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| Feature |
Office 365 |
| Recipient limit (per hour) |
1000 recipients |
| Recipient rate limit (per day) |
10,000 recipients per day |
| Message rate limit (SMTP client submission only) |
30 messages per minute
|
Blocked for spamming
Violating the email limit can result in Microsoft blocking your account from sending emails. You will get a message like below:
"Delivery has failed to these recipients or groups:
Your message couldn't be delivered because you weren't recognized as a valid sender. The most common reason for this is that your email address is suspected of sending spam and it's no longer allowed to send email. Contact your email admin for assistance."
If you violate this policy more than once then your email privileges will be suspended for 24 hours.
Mail Merge: Be aware that if using a mail merge Office 365 sees each recipient as a separate email and the limitations from above still apply. Click here for instructions from Microsoft's site on mail merge.
Best Practice
Space emails out when sending the emails or using the SharePoint and send to a group like ggstudent, ggstaff, ggfaculty. For access to all ggfaculty and ggstaff members email groups, you need to contact the marketing dept.