Colleague Application Overview

Application Overview

Colleague serves as the primary system of record for administrative data and includes modules for curriculum and academic records, demographics, HR and payroll, finance and advancement. Colleague is frequently integrated with other applications on campus to ensure consistency of data (Blackboard Learn, Recruiter, GUGold, Star Rez, ISSM, Novus HR and much more).

Application Information

How to access the application:
Account used to access this application:
Enter your Colleague ID and password (which is different than your network ID and password) to log in. You may need to submit a request to access screens.
Application licensing information:
No additional licensing is needed to use this product.
Department(s) at Gannon that use this application:
Gannon Staff and some Faculty use Colleague directly.
Application versions being run:
Colleague Release 18
Contact for training on this application:
University Contact

Most departments do their own training. There is very limited, basic, entry-level, non-job specific training available via bookings here. For other trainings, please reach out to the offices below.

  • Academic information - Registrar's office
  • Financial Aid - Financial Aid office
  • Budget viewing/reporting - Budget office
  • Purchasing approval - Purchasing office
  • Web Time Entry and approval - Human Resources
User Guide Documentation for Colleague forms, processes and files is available in the Ellucian Customer Center (See below).
Training Materials

Ellucian Training Resources

Other Helpful Links Product Roadmaps

Requesting Help with this Application

Please reference related articles on the right.  For issues with the application, please contact the department(s) below:

Academic information Registrar's office 814-871-7611
Budget viewing/reporting Budget office 814-871-7430
Purchasing approval Purchasing office 814-871-5849
Web Time Entry and approval Human Resources 814-871-7351
Technical issues ITS Help Desk Please use the "Report a problem or request a service" link to the right
Who can contact vendor for technical support:
Employees who use or support Ellucian applications can set up an account in the Ellucian Customer Support Center and contact the vendor for support. Additional authorization is required to create cases (support ticket).  
Requesting Vendor Support  

Please see related article: Ellucian Customer Center Access

Company Ellucian
Support Email -  Action Line is available for submitting a case/issue via email.  You must be an 'Authorized Caller' to directly Action Line support.  See the article referenced above for more information.
Support URL

Ellucian Customer Center - The Ellucian Customer Center is your one central location for accessing all of your Ellucian support solutions. Your Customer Center account provides access to important resources such as community, knowledge, support (with proper permissions), documentation, training and software downloads (again with proper permission). 

To be able to enter cases, go here and request access.

Additional Information

See the related articles attached to this article in the right hand column.


Article ID: 91876
Tue 11/12/19 9:28 AM
Wed 2/28/24 7:52 PM

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