My Favorite Services (71)
For all questions or problems with Gannon’s alumni web site www.gannonalumni.org (including login information and passwords) please contact Allison Mosier (Assistant Director, Alumni Services) at mosier007@gannon.edu or 814.871.7357.
Gannon University provides 12 local broadcast channels that are available over the air.
Network ID changes can be a departmental ID change, a name change or assistance with a disabled account. Accounts can be disabled by Human Resources, failure to accept the Code of Conduct, or other actions. Student accounts can be deleted for inactivity. Use this service to request a Network ID change to enable faculty or staff access to an Office 365 account.
Report a loss of files or other data including a data breach and a compromised account.
Purchasing and quoting of computer hardware and software for employee use.
Having a problem with computer software of hardware not working or working poorly? This service is used for apps installed on your computer (i.e Microsoft's Office suite of apps, Adobe apps, web browsers, etc..) and computer & peripheral problems.
Help connecting Laptops, Tablets, and Phones to Gannon WiFi
A departmental ID is created upon request from the department and may contain an email address.
Request a file or folder recovery or email to be restored from a previous day from backup.
Request a disable for a departmental account. Employee terminations must go through HR.
Software installation, wireless display technology and technology training. In computer labs we prefer a 30 days' notice to research, install, and test the software installs.
ITS provides installation and support for BrightSign digital signage. They can be used to publicly display images, video, and live feeds. Request devices, access or support on departmental or outdoor kiosks.
Support for email including quarantined emails, safe senders, applying sensitivity, and creating meetings.
Short-term laptop and peripheral loans for Gannon employees while theirs is being repaired, or while waiting for a new laptop or device to be delivered.
Least privilege is intended to prevent “over-privileged access” by users, applications, or services and help reduce the risk of exploitation
Request removal of technology hardware including computers, monitors, printers, phones, or other electronic peripherals. Hardware Disposal form will need to be completed.
On/off-boarding of Student Technicians (Internal ITS use only)
Help Desk Walk-In: Only used by the ITS Help Desk for when people walk in for assistance at our main location Palumbo 3000.
Internal Use Only.
Software installation and training. Equipment loans for classrooms. Wireless display. Labs include Z130, P2248, Nash Library, Piano Lounge.
Report a lost or stolen University computer or cell phone.
Gannon utilizes a third-party vendor, ComDoc, to provide technical support for paper jams, errors and any malfunctions with our network printers. You can locate information on toner and paper procedures here as well.
For all questions or problems with Gannon’s Physical Plant site to create work orders please contact Nicole Miller (Office Manager) at miller255@gannon.edu or 814.871.7391.
For all questions or problems with the Gannon Marketing Store please contact Mike Gorski (University Webmaster) at gorski003@gannon.edu or 814.871.5888.
Assistance with MFA verification method for two factor authentication.
Microsoft 365 services here: https://gannon.teamdynamix.com/TDClient/2057/Po...
Request new University mobile phone(s) or accessories, upgrade or change an existing phone, or change plan for International Travel (including Canada). Also, use this service if you are requesting an assumption of your cell phone number when leaving Gannon.
Access or permission to a shared network directory or drive; Create a network share; Request a storage increase to a network drive or to your Trout drive. Also, use this service to Request a firewall port, assist with a blocked website, assist with static IP/DHCP reservations, or DNS entry.
All move requests are initiated through Campus Services by filling out their Office Relocation Form. If technology is involved ITS will be included in the coordination.
Support on non-Gannon devices for anti-virus, software issues, set up new laptop, and general troubleshooting. Student PT/Rad Science laptop program.
Request for Power App Forms or Power Automate Workflow.
Request print account support or request departmental account changes for a Staff Faculty, Student in PaperCut, or a new print account for Work Study/GA/RA.
Refurbished computer for workstudy or departmental non-critical use. A fee may apply.
Help connecting Game Consoles, Alexa, printers, Roku, TVs, etc to Gannon WiFi.
*For wireless printers contact the Help Desk directly.
Report a problem with technology in an ITS classroom or lab including the Nash Library.
Network ID creations for new Students, Faculty, or Staff are automatically created within 24 hours.
Network ID creations for new Students, Faculty or Staff are automatically created within 24 hours.
Report a problem with any service in this category. (Software examples: Respondus, Blackboard, Kaltura, VPN, etc..)
Report a problem with a Gannon mobile phone, desktop phone, or Teams Calling.
WiFi connectivity and Network problems.
To report a phishing email that is circulating, forward the suspicious email to helpdesk@gannon.edu.
Automate and simplify how customers schedule and manage appointments.
M365 add-ins and apps require administrative approval.
Chat, meet, call, and collaborate all in one place with your team.
All requests to access an employee's data must go through HR.
Loaning, setup, removal, and training of AV equipment needed for a meeting or event.
Request voice/data jack installation/activation. (Administrative and Academic buildings only)
Request a demonstration or report an issue with any Microsoft 365 application.
Reset or unlock a Network ID password. Gannon policy is that Network passwords expire once a year (365 days).
Don't miss a beat! Find information on everything you need to teach, learn and work from home while accessing the same tools and resources you would have at work.
Grant, modify, or remove security access to an application, file, or web solution.
Create, modify, or remove reports, databases, integrations, or web solutions. Request software updates installations or upgrade an application. Implementation of application.
Malicious software, which includes viruses, spyware, or other potentially unwanted software can try to install itself on your computer any time you connect to the Internet. It can also infect your computer when you install a program using a flash drive or other removable media. Malicious software can also be programmed to run at unexpected times, not just when it is installed. We can help to check your device for any unwanted spyware or malware, click the Request Assistance button.
The Committee for Academic Technology (CAT) serves as a sub-committee of the Technology Advisory Committee (TAC) as the academic community voice and resource.
The Administrative Computing Committee is an advisory group responsible for providing leadership and guidance with respect to technology used in Administrative areas.
Use this service when requesting a new Teams Desktop Phone or Headset(s).
The Technology Advisory Committee (TAC) is responsible for providing leadership and guidance on all institution-wide issues pertaining to computers and networks (including data, voice and video).
This document is to be prepared in advance of hiring, when submitting a position requisition, in order to prepare for the technology needs for your new employee. If you do not know any of the required information, put “to be determined”.
CETL provides training and instructional design support as well as space reservations and self help tutorials.
Get training on applications. Request consultation or software evaluation.
Local or remote access to ITS computer labs including ArcGIS, RStudio and StatalC.
The VPN provides a secure connection to the Gannon network from anywhere on the Internet.
There are several types of devices that operate at a frequency that conflict with Gannon’s wireless network (2.4 GHz & 5 GHz). Therefore, use of these wireless devices is strictly prohibited on campus. Those devices are listed in this service.