Service Catalog

Categories (10)

Network IDs & Passwords

Reset or unlock a Network ID password; Enable a Network ID; Request a new Departmental Network ID; Network ID Creation and Changes

WiFi, Network & Servers

WiFi Network Access; Network File Access; Wired Network Support; Off Campus Access Through VPN; Application Servers and Network Services Support

Hardware, Software & Printing

Gannon-Owned & Personal Device Support; MS Office 365 for Students; Printing; PaperCut Print Services; Computer Replacement Cycle; Work at Home Resources.

Email & Calendar

Faculty and Staff Email; Outlook; Outlook Web App; Student Email; Problems Sending or Receiving Emails; Error Messages; Scheduling Appointments; Permission Access; Problems with Attachments

Communication

Web Conferencing with Teams; Video Conferencing; Teleconferencing; Teams Calling; Cell Phones and Campus TV.

Sites, Applications & Reports

Colleague, Informer, Self-Service, Blackboard, my.gannon, PeopleAdmin, GUGold, Astra, engageU, StarRez, database requests, etc.

Classrooms, Labs & Conference Rooms

ITS maintains and supports the technology in over 140 classrooms and 6 computer labs in Erie and Ruskin. Request support, training or a software install. Computer Lab or Classroom Support; Classroom Training Requests; Departmental Technology Support and Training; Virtual Applications

Audio, Video & Lending

Equipment loans; Equipment setups; Event Space Reservations; Digital Signage/Kiosks; Duplication services.

Cyber Security & IT Governance

Phishing Email Best Practices; Spyware, Malware & Virus Removal; Antivirus Software; Data Loss or Breech; Lost or Stolen Device; Code of Conduct Policy; Wireless Device Policy.

Purchasing & Consulting

Hardware & Software Purchases; Office Moves; New Employee Technology Orientation and Setup; CETL Training and Instructional Support Information; Facilities Project Support; Technology Projects.