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Categories (10)
Network IDs & Passwords
Reset or unlock a Network ID password; Enable a Network ID; Request a new Departmental Network ID; Network ID Creation and Changes
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WiFi, Network & Servers
WiFi Network Access; Network File Access; Wired Network Support; Off Campus Access Through VPN; Application Servers and Network Services Support
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Hardware, Software & Printing
Gannon-Owned & Personal Device Support; MS Office 365 for Students; Printing; PaperCut Print Services; Computer Replacement Cycle; Work at Home Resources.
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Email & Calendar
Faculty and Staff Email; Outlook; Outlook Web App; Student Email; Problems Sending or Receiving Emails; Error Messages; Scheduling Appointments; Permission Access; Problems with Attachments
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Communication
Web Conferencing with Teams; Video Conferencing; Teleconferencing; Teams Calling; Cell Phones and Campus TV.
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Sites, Applications & Reports
Colleague, Informer, Self-Service, Blackboard, my.gannon, PeopleAdmin, GUGold, Astra, engageU, StarRez, database requests, etc.
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Classrooms, Labs & Conference Rooms
ITS maintains and supports the technology in over 140 classrooms and 6 computer labs in Erie and Ruskin. Request support, training or a software install. Computer Lab or Classroom Support; Classroom Training Requests; Departmental Technology Support and Training; Virtual Applications
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Audio, Video & Lending
Equipment loans; Equipment setups; Event Space Reservations; Digital Signage/Kiosks; Duplication services.
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Cyber Security & IT Governance
Phishing Email Best Practices; Spyware, Malware & Virus Removal; Antivirus Software; Data Loss or Breech; Lost or Stolen Device; Code of Conduct Policy; Wireless Device Policy.
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Purchasing & Consulting
Hardware & Software Purchases; Office Moves; New Employee Technology Orientation and Setup; CETL Training and Instructional Support Information; Facilities Project Support; Technology Projects.
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Additional Resources
Popular Services
Computer Troubleshooting and Repair Request
Register a Device on the GUWireless WiFi
Reset or Unlock a Network ID Password
Report a Problem - Print-N-Go
No Internet Access on GUWireless WiFi
My Recently Visited Services
Student Email - Office 365 Support
Web Conference Service
Event Space Reservation Requests
Digital Signage Support
Kaltura
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