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Services or Offerings?
Information Technology Code of Conduct.

Report a loss of files or other data including a data breach and a compromised account.

Having a problem with computer software of hardware not working or working poorly? This service is used for apps installed on your computer (i.e Microsoft's Office suite of apps, Adobe apps, web browsers, etc..) and computer & peripheral problems.

Help connecting Laptops, Tablets, and Phones to Gannon WiFi

Major Projects with ITS Impact

On/off-boarding of Student Technicians (Internal ITS use only)- Do Not Use

Help Desk Walk-In: Only used by the ITS Help Desk for when people walk in for assistance at our main location Palumbo 3000.

Internal Use Only.

Report a lost or stolen University computer or cell phone.

Assistance with MFA verification method for two factor authentication during sign-in. Stronger authentication method for key technology systems currently using Gannon University’s single-sign on system, to reduce the risk of a compromise, especially with high value systems such as those that process or store sensitive and restricted information.

Request print account support or request departmental account changes for a Staff Faculty, Student in PaperCut, or a new print account for Work Study/GA/RA.

Report a problem with technology in an ITS classroom or lab including the Nash Library.

Network ID creations for new Students, Faculty, or Staff are automatically created within 24 hours.

Network ID creations for new Students, Faculty or Staff are automatically created within 24 hours.

Report a problem with any service in this category. (Software examples: Respondus, Blackboard, Kaltura, VPN, etc..)