The Gannon ITS department will never ask for personal information, such as your network password or social security number through an email. If ITS had an important message to get across regarding your email you would more than likely find it on my.gannon.edu. ITS would never send out an email asking you to click a link to deactivate your account or click a link to enter in your Gannon information.
To report a phishing email that is circulating, please grab the email header information and email it to helpdesk@gannon.edu or attach it to your ticket. To investigate reports of phishing, ITS needs the full message - body, full headers and any attachments. Forwarding the message typically does not include the full headers.
Display email headers: Outlook for Windows
- In Outlook, open the message by double-clicking on it. This will open the message in a new window.
- In the new window, select Info under the File menu, then look at Properties.
- Copy and paste the contents of the Internet Headers field into your email to the Help Desk.
OR
- In Outlook, open the message by double-clicking on it. This will open the message in a new window.
- Select File and Save As, then add the message as an attachment in your email to the Help Desk.
How do I avoid a Phishing scam?
- Always be suspicious of e-mails asking for sensitive information.
- Never respond to an e-mail request for personal information.
- Never follow the links in an e-mail you suspect might be phishing.
I think I've been scammed. What should I do?
Immediately change your password and contact the Help Desk. Click here to visit our KB with a checklist of further actions required.