If you need to change/reset your password, follow one of the two methods listed below.
If you need to reset a departmental account password, please Create a Ticket and provide the relevant information.
If you are at a Gannon University workstation and cannot log into the workstation to get to the portal page and cannot access any other device to reach the my.gannon.edu self-service links on the portal please call the ITS Help Desk for assistance.
Forgot/Reset my password (my.gannon.edu):
- Navigate to https://accountmgt.gannon.edu/
- Click the " Password Reset Portal" to reset password
- You will be redirected to Microsoft's Self Service Password Reset page
- Confirm your identity using one of the two methods you set up previously (text, email or phone verification)
- You will then be prompted to log in with your new password.
New Password Security Policy: 12 characters including spaces; no numbers, capitals or special characters required, expires once a year, and MFA is enforced off campus.
Using Microsoft's Self Service Password Reset - go to the KB article linked below.
Network Password - Update or Reset
Unlock Network ID
If you have tried to log in with an incorrect password, the system will lock you out after 5 attempts for a time period of 30 minutes.
If you are still having problems with your password, click the Create a Ticket button.