My Recently Visited Services
Request removal of technology hardware including computers, monitors, printers, phones, or other electronic peripherals. Hardware Disposal form will need to be completed.
Help connecting Laptops, Tablets, and Phones to Gannon WiFi
Gannon utilizes a third-party vendor, ComDoc, to provide technical support for paper jams, errors and any malfunctions with our network printers. You can locate information on toner and paper procedures here as well.
Help connecting Game Consoles, Alexa, printers, Roku, TVs, etc to Gannon WiFi.
*For wireless printers contact the Help Desk directly.
M365 add-ins and apps require administrative approval.
Assistance with MFA verification method for two factor authentication during sign-in. Stronger authentication method for key technology systems currently using Gannon University’s single-sign on system, to reduce the risk of a compromise, especially with high value systems such as those that process or store sensitive and restricted information.
Report a problem with technology in an ITS classroom or lab including the Nash Library.
Refurbished computer for workstudy or departmental non-critical use. A fee may apply.
Get training on applications. Request consultation or software evaluation.
Access or permission to a shared network directory or drive; Create a network share; Request a storage increase to a network drive or to your Trout drive. Also, use this service to Request a firewall port, assist with a blocked website, assist with static IP/DHCP reservations, or DNS entry.
Request voice/data jack installation/activation. (Administrative and Academic buildings only)
Report a problem with a Gannon mobile phone, desktop phone, or Teams Calling.
Software installation and training. Equipment loans for classrooms. Wireless display. Labs include Z130, P2248, Nash Library, Piano Lounge.
Network ID creations for new Students, Faculty, or Staff are automatically created within 24 hours.
Gannon University provides 12 local broadcast channels that are available over the air.
To report a phishing email that is circulating, forward the suspicious email to helpdesk@gannon.edu.
Report a problem with any service in this category. (Software examples: Respondus, Blackboard, Kaltura, VPN, etc..)
Malicious software, which includes viruses, spyware, or other potentially unwanted software can try to install itself on your computer any time you connect to the Internet. It can also infect your computer when you install a program using a flash drive or other removable media. Malicious software can also be programmed to run at unexpected times, not just when it is installed. We can help to check your device for any unwanted spyware or malware, click the Request Assistance button.
Short-term laptop and peripheral loans for Gannon employees while theirs is being repaired, or while waiting for a new laptop or device to be delivered.
Reset or unlock a Network ID password. Gannon policy is that Network passwords expire once a year (365 days).
For all questions or problems with Gannon’s alumni web site www.gannonalumni.org (including login information and passwords) please contact Allison Mosier (Assistant Director, Alumni Services) at mosier007@gannon.edu or 814.871.7357.
Automate and simplify how customers schedule and manage appointments.