My Recently Visited Services
Report a problem with any service in this category. (Software examples: Respondus, Blackboard, Kaltura, VPN, etc..)
Gannon utilizes a third-party vendor, ComDoc, to provide technical support for paper jams, errors and any malfunctions with our network printers. You can locate information on toner and paper procedures here as well.
This document is to be prepared in advance of hiring, when submitting a position requisition, in order to prepare for the technology needs for your new employee. If you do not know any of the required information, put “to be determined”.
Access or permission to a shared network directory or drive; Create a network share; Request a storage increase to a network drive or to your Trout drive. Also, use this service to Request a firewall port, assist with a blocked website, assist with static IP/DHCP reservations, or DNS entry.
Having a problem with computer software of hardware not working or working poorly? This service is used for apps installed on your computer (i.e Microsoft's Office suite of apps, Adobe apps, web browsers, etc..) and computer & peripheral problems.
Request removal of technology hardware including computers, monitors, printers, phones, or other electronic peripherals. Hardware Disposal form will need to be completed.
All requests to access an employee's data must go through HR.
Assistance with MFA verification method for two factor authentication during sign-in. Stronger authentication method for key technology systems currently using Gannon University’s single-sign on system, to reduce the risk of a compromise, especially with high value systems such as those that process or store sensitive and restricted information.
Network ID creations for new Students, Faculty or Staff are automatically created within 24 hours.
Request print account support or request departmental account changes for a Staff Faculty, Student in PaperCut, or a new print account for Work Study/GA/RA.
M365 add-ins and apps require administrative approval.
Software installation, wireless display technology and technology training. In computer labs we prefer a 30 days' notice to research, install, and test the software installs.
For all questions or problems with the Gannon Marketing Store please contact Mike Gorski (University Webmaster) at gorski003@gannon.edu or 814.871.5888.
For all questions or problems with Gannon’s alumni web site www.gannonalumni.org (including login information and passwords) please contact Allison Mosier (Assistant Director, Alumni Services) at mosier007@gannon.edu or 814.871.7357.
For all questions or problems with Gannon’s Physical Plant site to create work orders please contact Nicole Miller (Office Manager) at miller255@gannon.edu or 814.871.7391.
Reset or unlock a Network ID password. Gannon policy is that Network passwords expire once a year (365 days).
On/off-boarding of Student Technicians (Internal ITS use only)- Do Not Use
Purchasing and quoting of computer hardware and software for employee use.
Request voice/data jack installation/activation. (Administrative and Academic buildings only)
There are several types of devices that operate at a frequency that conflict with Gannon’s wireless network (2.4 GHz & 5 GHz). Therefore, use of these wireless devices is strictly prohibited on campus. Those devices are listed in this service.
Local or remote access to ITS computer labs including ArcGIS, RStudio and StatalC.
CETL provides training and instructional design support as well as space reservations and self help tutorials.