TimelyCare: Telehealth for Gannon Students

Description

TimelyCare is part of the university’s ongoing efforts to prioritize the health and wellbeing of our student community. TimelyCare technology lets Gannon students** access a 24/7 extension of Gannon’s Health and Counseling Center resources with as much ease and convenience as making a video/phone call. Via a TimelyCare app on their phone or device, students can select from a wide-ranging menu of virtual care options from licensed physicians and counselors in all 50 states – at no cost to them and without the hassle of traditional insurance.

There are seven services available for students:

• Medical: 24/7 on-demand access to a medical provider who can treat a wide range of common illnesses like cold and flu, sinus infection, allergies and more
• Scheduled medical: scheduled options to speak to a medical provider
• TalkNow: 24/7 on-demand access to a mental health professional to talk about anything at anytime
• Scheduled counseling: scheduled options to speak to a licensed counselor (limit to 12 visits per year)
• Health coaching: access to a nutritional specialist to help students adopt healthier lifestyle behaviors related to sleep issues, weight management and more
• Psychiatry: services provided by referral
• Group Sessions: Weekly guided meditation and yoga group sessions, plus specialized discussions throughout the year

More Information

• Who has access to TimelyCare services?

  • Gannon University students on our Erie and Ruskin campuses

    • Faculty and staff do not have the ability to create accounts with TimelyCare. However, they can access all live and on-demand sessions focused on meditation, mindfulness and yoga, which are located on TimelyCare’s homepage. Visit timelycare.com/gannon to see all the available upcoming live sessions, as well as use the on-demand sessions to access the pre-recorded section.

Note: Not available for students enrolled in on-line only graduate programs, dual enrollment participants, or students not fully enrolled in degree seeking programs.

Resolution/Troubleshooting

How can students access TimelyCare?

•  Students can go to www.timelycare.com/gannon to register with their preferred name and Gannon email address. 
  • TimelyCare sign in is part of the Single-sign on (SSO) through Gannon.Similar to my.gannon.edu, blackboard, and Gannon email.

Unable to register?

• If you get the message "no account was found" shown below when entering Gannon email, that indicates that you may part of a excluded groups of students listed above.

Faculty/staff know a student who needs support?

• Faculty and staff have access to TimelyCare’s 24/7 support line. You can call in and request help in dealing with a student issue and receive guidance on how to best direct them. You can call the support line at 1-833-4-TIMELY.