Blackboard Learn: General Questions & Troubleshooting

Description

Gannon uses Blackboard Learn Ultra, a web-based virtual learning environment and learning management system.

Table of Contents:

• Course Availability
  • Early Access 
  • Student Access to Prior Classes
• Course Evaluation & Survey Questions
• Copy Course Info to Another Course 
• Merge Course 
• Unable to Open File: 404 Error 
• McGraw-Hill Connect scores not syncing to my Blackboard Learn course
  • McGraw-Hill Settings for Faculty to Sync Grades
• Problems with Browser Content
• Enroll Instructors, Students, and Other Users
• Where to submit an assignment/ Multiple Submission in a Drop Box

More Information

• More overview information on our Blackboard Learn Application: Click here
• File names of files uploaded to Blackboard Learn should only contain letters, numbers, and underscores. No spaces or special characters. Already submitted a file, please contact your instructor to ignore this submission and allow you to submit it again.

Helpful Links 

• gannon.blackboard.com
• Blackboard help site

Resolution/Troubleshooting

Course Availability

• Courses generally are not available to students until two days prior to the start date and access automatically closes three weeks after the end date for the course. Please check in Self-Service to be sure the date is not beyond two days prior to the start date of the class or three weeks beyond the end date of the class.
  • If the date is within the time frame the class should be available to students but is not available, please contact the instructor of that course.
• Student Access to Prior Classes
  • Student access to prior classes is at the discretion of the instructor of each course.  Please contact the instructor(s) of your prior class(es) to inquire about access.

• Early Access

  • Navigate to your course shell
  • Left side panel select 'Customization'  > 'Properties" > On the Properties page, scroll down to  ‘Set Course Duration’
    • Change the Course Start or End Dates as you wish select the Submit button

​​​​​​Course Evaluations & Survey Questions: Click here

Copy Course: Click here

Merge Course 

• Merging courses in Blackboard Learn is an Administrative function. Merging courses can only be done before any Student activity has been recorded in any of the sections.
  • Please fill out the 'Course Merge Request Form' on the blackboard site on the 'Institution Page' under 'Helpful Links'.

Unable to Open File: 404 Error 

1. Check here to make sure you are using a supported browser.
2. Clear the cache browser history and reset the browser back to the default setting 
   • Click here for Chrome instructions on clearing cache and click here for resetting the browser  
   • Click here for Firefox instructions and click here for resetting the browser
   • Click here for Edge instructions and for resetting the browser:
     • Click on the three horizontal dots at the top right corner.
       • Click on “Settings“
     • On the left side of the window, click on “Reset Settings”
     • Click on “Restore settings to their default values”
     • A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the “Reset” button
3. Try opening in a private or incognito browser window
   • Right-click on the browser icon and select either "open in an incognito window" or "open in a private window" depending on the browser
4. Try another supported browser 

McGraw-Hill Connect scores not syncing to my Blackboard Learn course

• To ensure grades get synced with the Blackboard Grade Center, students need to make sure they click on the "return to Blackboard" button after taking each assignment. Otherwise, the grades won't be synced.
  • If grades are not synced after exiting the site, please contact the instructor of that course to sync the grades manually.

• McGraw-Hill Settings for Faculty to Sync Grades

  • In Blackboard under the course Select 'Course Tools' > 'McGraw-Hill Higher Education' > 'Synchronize with Section'

Problems with Browser Content​​​​​​​

1. Navigate to the Blackboard browser support page.
2. Run the browser checker to see whether Blackboard Learn supports your browser and whether the necessary plugins and settings are in place and up to date.
   • Address any red Xs in the results.

Enroll Instructors, Students, and Other Users

• Click here to visit Blackboard help site for instructions.

Where to submit assignments/Multiple Submissions in a Drop Box

Professors teaching the course have control over the content and the number of submissions per assignment drop box. Please contact the instructor of the course with inquiries as to where / how assignments should be submitted.

1. Navigate to gannon.blackboard.com and sign in with Gannon credentials.
2. Access the drop box and make your original submission.
   • Under "Assignment Details" you should see a gray field labeled "Grade," a blue field labeled "Attempt," and a field labeled "Submission." 
     • The "Submission" field should include downloadable links, which are copies of the files you have already submitted.
3. Under the "Submission" field, there will be a "Start New?" option if the professor has allowed multiple submissions.
   • Your professor will be able to see and access both the original files you submitted and subsequent files submitted via this method.
4. If you do not see a "Start New" button, this means you have maxed out on the number of files you may submit. 
   • At this point, you should contact your instructor to allow you additional attempts or to verify that all parts of the assignment should be submitted as separate files.

Not finding what you're looking for?

Click here to check out Blackboard help site for more information. Still, having trouble? Click here to visit our service catalog to submit a ticket for assistance.