Name Change for Students:
All name changes for students need to go through the Registrar's office. If a name is spelled wrong, the Student needs to go through the Registrar's office The Registrar will make the changes in the system. Verify with the user that they have contacted the Registrar's office. If they have contacted the Registrar's office, a work order can be opened so that System Admin can complete the name change process.
The Network ID and email address can be changed as well. If the user does not want their Network ID and email address to change, then open and close the ticket stating we advised them to go to the Registrar's Office.
Name Change for Faculty or Staff:
All name changes for Faculty and Staff need to originate from Human Resources. HR will make the changes in the system. Once that is completed, HR will email the Systems Admin group to open a work order so that System Admin can complete the name change process.
The Network ID and email address can be changed as well. Document that in the work order. If the user wants their Network ID to change, please escalate a work order to System Admin only after they state they contacted HR. If they did not contact HR create a work order but do not send it over until that happens.
If the user does not want their Network ID and email address to change, then open and close the ticket stating we advised them to go to Human Resources.
If a name is spelled wrong, the Faculty or Staff needs to contact Human Resources. If they have already and it is their last name, then you can put in a work order so that System Admin can complete the name change correction for the Network ID.