Are you having a problem with computer software or hardware that's not working (or working poorly)? This service is used for apps installed on your computer (i.e Microsoft's Office suite of apps, Adobe apps, web browser, etc..), or requesting assistance for a problem with your laptop, keyboard, mouse, monitor, etc...
NOTE: If you need assistance with Network Applications (i.e. Colleague, Self Service, Blackboard, Informer, etc...), use the Enterprise Application Team's "Software, Databases, & Web Solutions" service.