Description
When trying to use an external drive plugged into a computer, the drive is not appearing or being detected.
Resolution/Troubleshooting
- Check that all connections to the device are secure.
- See if the power light is displaying on the external USB hard drive.
- Has an external USB hard drive worked in the past? If so, has any new software or hardware been installed recently?
- Uninstalling the new software or hardware could help.
- Try a different USB port on the computer and try the external drive on another device.
- Reboot the computer and try again.
Was the USB drive purchased by the ITS Department? If so create a ticket with the make and model of the external hard drive. If this is a personal external drive and nothing above helped, there is limited support ITS can provide and you may have to contact an outside service such as PCcare.