Description
ITS provides limited support beyond setting up email on devices. Users might run into problems if they are using the native mail app (i.e. the mail app that comes already installed on to your smartphone). With the variety of mobile devices and apps these instructions could vary, especially with Android devices. ITS recommends using the Outlook app.
Resolution/Troubleshooting
The easiest way to get email set up since the migration to Microsoft 365 on a phone or tablet is to remove the account set up per the instructions below in case you are already signed in. Then set up the Microsoft Authenticator App before re-adding the account, so it can properly authenticate your account. Click here to visit our KB with instructions on how to set up the Microsoft. Authenticator App
Note: We recommend setting up the Self-Service Password Reset (SSPR) before the Microsoft Authenticator App.
Initial setup: How To Enroll in Self-Service Password Reset (SSPR)
Updating Information: How to Update SSPR Settings
Removing account :
| Removing Account from Outlook App - Both Google Playstore or Apple's App Store: |
Removing Account from Android Native Email App |
Removing Account from iPhone Native Email App: |
- Open the Outlook App.
- Tap on your initials at the top left side of the screen.
- At the very bottom left, click the gear/cog icon.
- Tap on the email account to remove.
- Click "Delete Account".
|
- Open Android Settings.
- Tap "Cloud and Accounts".
- Tap "Accounts".
- Tap the email account to remove.
- Tap "Remove Account".
|
- Open iPhone Settings.
- Tap "Passwords & Accounts".
- Tap on the email account to remove.
- Click "Delete Account".
|
Re-adding account:
| Adding Email to Outlook App from Google Playstore or Apple' App Store: |
Adding Email to iPhone Email App: |
Adding email to Android Email App: |
- Open the Outlook App.
- Tap "Add Account".
- Enter your Gannon email address.
- Tap "Continue" (you will be taken to Microsoft sign-in page).
- Enter Password.
- Tap "Done" on the keyboard or "Sign in" button.
- When it shows "Account added"
- Tap "Skip".
|
- Open iPhone Settings.
- Tap "Passwords & Accounts".
- Tap "Add Account".
- Tap "Exchange".
- Enter your Gannon email Address and Description, then tap "Next".
- On pop-up that shows, tap "Sign in".
- Enter Password
- Tap "Next".
- Tap "Save".
|
- Open the email app.
- Set up email by tapping "Exchange".
- Enter your Gannon email address and password.
- Tap "Done" on the keyboard to "Sign in" at the bottom right.
- Tap to "Apply" Security Settings.
- Adjust any preferred settings.
- Tap "Done".
- Tap "Activate" for Device Administrator (must be done to complete setup).
|
Having problems?
Email not updating or received an email about your account being blocked on your device's native mail app, give the instructions below a try.
Android Native mail app:
Go to your email account settings and remove the account. Install the Microsoft Authenticator App, then re-add the account once it is set up.
iPhone Native mail app:
Click Settings > Mail > Accounts > select your Gannon account > select "re-enter your password".
Outlook app:
Open the Outlook App > Tap on your initials at the top left side of the screen > At the very bottom left, click the gear/cog icon > Select the account under "mail accounts" > Click "delete account" > Close the app and reopen, then sign back in. If that does not work, uninstall the app and reinstall the app.
If there is still an issue setting up email on the phone to tablet, setting up Account Authentication with Microsoft may be needed:
Click here to visit our KB 120140 on Multi-Factor Authentication (MFA) & Self-Service Password Reset (SSPR).