Application Overview
The International Student and Scholar Management (ISSM) software stores and transmits to the federal SEVIS system information related to global students. The software is used by the offices of Global Admissions & Outreach and Global Support & Student Engagement.
Application Information
- How to access the application:
- https://issm.gannon.edu
- Account used to access this application:
- ISSM accounts are separate from other university accounts. - You will need to submit an ISSM account setup request to access the system for the first time. Please see the Related Article "ISSM - Getting an account/login"
- Application licensing information:
- No additional licensing is needed to use this product.
- Department(s) at Gannon that use this application:
- Global Admissions and Outreach,Global Support and Student Engagement
- Application version being run:
- 9.8.0
- Contacts for training on this application:
| Applicant training |
Global Admissions and Outreach - 814-871-7480 |
| Current student training |
Global Support and Student Engagement - 814-871-7133 |
| User Guide |
Each version of ISSM has its own User and Advisor Guide |
| Training Materials |
Not Available |
| Other Helpful Links |
Ellucian's ISSM Community forum |
Requesting Help with this Application
See the support and non-technical issue sections below. Additionally, please reference the articles related to this KB.
- For non-technical issues with the application, please contact the departments below:
| Applicant related issues |
Global Admissions and Outreach |
814-871-7480 |
| Current student related issues |
Global Support and Student Engagement |
814-871-7133 |
- Vendor Contact Information:
| Company |
Ellucian |
| Requesting Vendor Support |
Gannon Employees, please see related articles;
- "Ellucian Support Center - Requesting an account"
- "Ellucian ActionLine - Authorization to Submit Cases"
|
| Support Email |
actionline@ellucian.com
NOTE: Gannon Employees must complete the "Ellucian ActionLine - Authorization to Submit Cases"
process before emailing this address
|
| Support URL |
https://login.ellucian.com/ |
Additional Information
See the related articles attached to this article in the column to the right.