Popular Services

Report a problem with any service in this category. (Software examples: Respondus, Blackboard, Kaltura, VPN, etc..)

Request print account support or request departmental account changes for a Staff Faculty, Student in PaperCut, or a new print account for Work Study/GA/RA.

Having a problem with computer software of hardware not working or working poorly? This service is used for apps installed on your computer (i.e Microsoft's Office suite of apps, Adobe apps, web browsers, etc..) and computer & peripheral problems.

Create, modify, or remove reports, databases, integrations, or web solutions.  Request software updates installations or upgrade an application. Implementation of application.

Grant, modify, or remove security access to an application, file, or web solution.

Help connecting Laptops, Tablets, and Phones to Gannon WiFi

WiFi connectivity and Network problems.

Reset or unlock a Network ID password. Gannon policy is that Network passwords expire once a year (365 days).

Report a problem with technology in an ITS classroom or lab including the Nash Library.

Network ID creations for new Students, Faculty or Staff are automatically created within 24 hours.

Help connecting Game Consoles, Alexa, printers, Roku, TVs, etc to Gannon WiFi.
*For wireless printers contact the Help Desk directly.

This document is to be prepared in advance of hiring, when submitting a position requisition, in order to prepare for the technology needs for your new employee. If you do not know any of the required information, put “to be determined”.

Support for email including quarantined emails, safe senders, applying sensitivity, and creating meetings.

Support on non-Gannon devices for anti-virus, software issues, set up new laptop, and general troubleshooting. Student PT/Rad Science laptop program.

Purchasing and quoting of computer hardware and software for employee use.

Access or permission to a shared network directory or drive; Create a network share; Request a storage increase to a network drive or to your Trout drive. Also, use this service to Request a firewall port, assist with a blocked website, assist with static IP/DHCP reservations, or DNS entry.

Chat, meet, call, and collaborate all in one place with your team.

Software installation and training. Equipment loans for classrooms. Wireless display. Labs include Z130, P2248, Nash Library, Piano Lounge.


Assistance with MFA verification method for two factor authentication.

To report a phishing email that is circulating, forward the suspicious email to helpdesk@gannon.edu.

Gannon utilizes a third-party vendor, ComDoc, to provide technical support for paper jams, errors and any malfunctions with our network printers. You can locate information on toner and paper procedures here as well.

Report a problem with a Gannon mobile phone, desktop phone, or Teams Calling.